Refund & Returns Policy

At CPAP and Sleep Disorder Clinic Inc., we are dedicated to providing quality products and excellent service. If you are not fully satisfied with your purchase, our Returns and Refund Policy is here to guide you through the process.

Returns

Eligibility for Return

• Items can be returned within 15 days from the date you receive them.
• Products must be unused, in their original packaging, and in the same condition as when delivered.
• A proof of purchase such as a receipt or order confirmation is required.

Non-Returnable Items

• CPAP machines, masks, and accessories that have been opened or used.
• Items clearly labeled as “Final Sale” or “Non-Returnable” on the product page.
• Hygienic or perishable products that have been unsealed or used.

How to Return an Item

1. Contact our Customer Support Team at info@cpapsleepclinic.ph or call us at +6395-6450-8100, +6394-7769-1223, or +632-8817-5759.
2. Once your return is approved, we will provide you with the appropriate return address and instructions.
3. The cost of return shipping is the customer’s responsibility unless the product is defective or was sent in error.

Refunds

Refund Criteria

• Refunds will only be granted for products that meet the conditions outlined in our Returns Policy.
• For defective or damaged items, customers must provide photographic evidence or other proof during the return request process.

Refund Process

• Refunds will be issued to your original payment method within 7 to 10 business days after we receive and inspect the returned item.
• Processing times may vary depending on your bank or payment provider.

Partial Refunds

• If a returned product is incomplete (e.g., missing packaging, manuals) or not in its original condition, we may issue a partial refund.

Exchanges

• We offer exchanges only for items that are defective or were incorrectly delivered.
• To request an exchange, contact us at info@cpapsleepclinic.ph or call any of our customer service numbers.

Order Cancellations

• Orders may be canceled before they are shipped.
• Once the order has been dispatched, our standard Returns and Refund Policy will apply.

Contact Information

For any questions or assistance regarding your order, please reach out to us:

• Email: info@cpapsleepclinic.ph
• Phone:
  • +6395-6450-8100
  • +6394-7769-1223
  • +632-8817-5759
• Address:
  6/F Cyber One Building, 11 Eastwood Avenue, Eastwood City Cyberpark, Bagumbayan, Quezon City